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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/15429

Title: Portal Implementation Issues: A Case Study
Authors: Abdullah S. Al-Mudimigh
Zahid Ullah
Keywords: CRM, user, organization, CSF, employee
Issue Date: 2010
Publisher: IEEE
Abstract: Rapid changes in the Internet technology can urge significant challenges in the business of any organization. Portals have the potential to develop the performance of any organization in terms of productivity and business process efficiency. However, implementing portals can make a negative significant change to the organization. Portal implementations therefore require a significant amount of resources, assets and understanding to invest. New services are always required to make the portal more effective and valuable according to the organization’s need and employees moral. In this paper we have addressed some critical issues regarding the portal implementation. In our new framework of portal implementation we have taken some critical success factors in consideration. Our planned framework is adapted from both practical and theoretical frameworks to covers the service delivery as well as the overall portal implementation.
URI: http://hdl.handle.net/123456789/15429
Appears in Collections:College of Computer and Information Sciences

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