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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/15436

Title: Efficient Implementation of Data Mining: Improve Customer’s Behavior
Authors: Abdullah S. Al- Mudimigh
Farrukh Saleem
Zahid Ullah
Keywords: Customer Relationship Management (CRM), Data Mining, Customer Behavior.
Issue Date: 2009
Publisher: IEEE
Abstract: Evaluating the performance of any organization is an essential part for overcoming their weaknesses. Customer is always on prior for finding and assessing the company's performance. They are always respectable for every organization. In this paper we first examine the Customer Relationship Management (CRM), especially customer behavior and customer profiling. Then we describe the general overview of most common data mining techniques. The main purpose of this paper is how data mining techniques can extract respectable knowledge from the large customer's database and how to analyze customer behavior to improve business performance. Therefore, we proposed a model for CRM with the efficient implementation of data mining, for improving customer behavior. For this, we evaluate and analyze the customer understanding by using rule induction process on clustered data from customer's database with reference to the customer query.
URI: http://hdl.handle.net/123456789/15436
Appears in Collections:College of Computer and Information Sciences

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