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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/15550

Title: A project Management Approach to Service Delivery Model in Portal Implementation
Authors: Muhammed Al-Sudairi
Abdullah S. Al-Mudimigh
Zahid Ullah
Keywords: Portal, Customer, Services, service delivery Model
Issue Date: 2010
Abstract: Portals are the central point of communication, customer services and commerce through networks. Most service provider portals don’t have these facilities as the investors are focusing on experience rather than modern technologies. Portals are continuous projects and need updates time to time with new technologies and human expertise. The objective of this paper is to propose a complete service delivery technique and all the compulsory steps in portal implementation. The presented model is benefited in service delivery to all customers and for the improvement of portal implementation functionality.
URI: http://hdl.handle.net/123456789/15550
Appears in Collections:College of Computer and Information Sciences

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