Framework for defining E-Business IT Skills portfolio

Abstract

When a firm moves from an e-commerce to an e-business enterprise, the technology-driven transformation generates new demand on their IT services and capability. Successful deployment of e-business solutions requires business process change and Internet-based enterprise systems to support intra-enterprise collaboration. These directions challenge firms to re-evaluate their IT skills portfolio. This chapter examines current demand on IT workforce, IT skills portfolio management, changing skill requirements for e-business, and gaps between industry demand and academic preparation. It also addresses trends shaping IT skills for an ebusiness in terms of architecture, implementation, organizational change, application development, and tools and technology. Based on the review of these issues and trends, a framework is proposed to guide the development of a desired skills portfolio for e-business transformation. The chapter concludes with a research agenda.